Shipping & Return Policy
Shipping Policy
At Aswah Products India Pvt Ltd, we are committed to delivering authentic organic and Himalayan products safely and on time across India.
Order Processing
• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
• Standard delivery usually takes 3–7 business days, depending on the destination.
• Remote or hilly areas may require additional delivery time.
Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping may be offered on selected products or minimum order values.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Delivery Issues
If your package is delayed, damaged, or lost during transit, please contact us immediately:
Email: info.aswah@gmail.com
Phone: +91 7889310663
Return & Refund Policy
Return Eligibility
We offer returns/exchanges within 30 days from the date of delivery. Products must:
• Be unused and unopened
• Be in original packaging
• Include proof of purchase/order confirmation
Non-Returnable Items
Due to hygiene and food safety standards, the following items are non-returnable:
• Perishable food products
• Opened consumables
• Customized or promotional items
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
• Notify us within 48 hours of delivery
• Share clear photos/videos of the product and packaging
We will arrange a replacement or refund after verification.
Refund Process
• Approved refunds are processed within 7–10 business days
• Refunds are credited to the original payment method
Exchange Policy
Exchanges are only available for damaged or defective products, subject to stock availability.
Return Address
Aswah Products India Pvt Ltd
College Link Road, Bhaderwah
District Doda, Jammu & Kashmir – 182222
Contact Us
Email: info.aswah@gmail.com
Phone: +91 7889310663
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